--- title: "How to message a client | tobbli" description: "Start a client conversation in tobbli and see replies in Messages and the notification bell." canonical_url: "https://tobbli.com/en/support/messages" meta: "og:description": "Start a client conversation in tobbli and see replies in Messages and the notification bell." "og:image": "https://tobbli.com/_og/s/o_09a22ed041e85203.png" "og:image:alt": "How to message a client" "og:image:height": "600" "og:image:type": image/png "og:image:width": "1200" "og:title": "How to message a client | tobbli" "twitter:description": "Start a client conversation in tobbli and see replies in Messages and the notification bell." "twitter:image": "https://tobbli.com/_og/s/o_09a22ed041e85203.png" "twitter:image:alt": "How to message a client" "twitter:title": "How to message a client | tobbli" --- > Index of every page on this site: [llms.txt](https://tobbli.com/llms.txt) **Support** # Messages Messages sits next to Clients. A conversation has a subject and belongs to one client. The client reads and replies in the portal. [Start for free](https://app.tobbli.com/register) [Browse the FAQ](https://tobbli.com/en/faq) 1. **1**## **Open Messages, or the tab on the client** Messages in the sidebar lists every conversation. On a client, the Messages tab lists only theirs, titled by subject. 2. **2**## **Start a conversation with a subject** Choose New, pick the client if you are in the inbox, write a subject and the first message, then start. The subject is the title the client sees. 3. **3**## **Reply in the thread** Open the conversation and send from the composer. Your lines are marked You. Theirs use the client name. 4. **4**## **Watch the unread count and the bell** A new client message increments the sidebar count and adds a notification. Opening the thread clears the unread count for that conversation. Open the notification to jump to it. ## **Before they have portal access** You can still write. The composer notes that they will see the thread after they join. Invite them from the client record when you want them to reply. ## **What a client sees** In the portal, Messages lists subjects, not your other clients. Their replies notify you. They do not see your studio inbox. **More guides** ## Related topics [

**Getting started**

Set up your business, add your first client, and create your first invoice.**Open the guide **](https://tobbli.com/en/support/getting-started) [

**Invoices, quotes & credit notes**

Learn how to create and send documents, choose a template, set its colors and typeface, work with taxes, and make corrections.**Open the guide **](https://tobbli.com/en/support/documents) [

**Time tracking**

Track your work and turn billable hours into invoice items.**Open the guide **](https://tobbli.com/en/support/time-tracking) **Still need help?** ## Talk to a real person. Can’t find the answer you need? Send us a message and someone from the tobbli team will get back to you. We’re a small European team and we read every message. **Email support** [**support@tobbli.com**](mailto:support@tobbli.com) We reply within one business day, Monday to Friday. **Data & privacy requests** [**privacy@tobbli.com**](mailto:privacy@tobbli.com) For data export, deletion, and privacy questions. ```json {"@context":"https://schema.org","@graph":[{"@id":"https://tobbli.com/en#website","@type":"WebSite","description":"Keep clients, projects, time, expenses and invoices together in tobbli. Free invoicing plus the tools you need to run your freelance business. Made in Germany.","inLanguage":"en-US","name":"tobbli","url":"https://tobbli.com/en","publisher":{"@id":"https://tobbli.com/#identity"},"workTranslation":[{"@id":"https://tobbli.com/de#website"},{"@id":"https://tobbli.com/fr#website"},{"@id":"https://tobbli.com/nl#website"},{"@id":"https://tobbli.com/es#website"},{"@id":"https://tobbli.com/it#website"},{"@id":"https://tobbli.com/pl#website"},{"@id":"https://tobbli.com/pt#website"},{"@id":"https://tobbli.com/da#website"},{"@id":"https://tobbli.com/sv#website"}]},{"@id":"https://tobbli.com/en/support/messages#webpage","@type":"WebPage","description":"Start a client conversation in tobbli and see replies in Messages and the notification bell.","name":"How to message a client | tobbli","url":"https://tobbli.com/en/support/messages","breadcrumb":{"@id":"https://tobbli.com/en/support/messages#breadcrumb"},"isPartOf":{"@id":"https://tobbli.com/en#website"},"potentialAction":[{"@type":"ReadAction","target":["https://tobbli.com/en/support/messages"]}],"primaryImageOfPage":{"@id":"https://tobbli.com/#logo"}},{"@id":"https://tobbli.com/#identity","@type":"Organization","email":"support@tobbli.com","legalName":"Emilio Ybarra","name":"tobbli","telephone":"+4915737041618","url":"https://tobbli.com","address":{"@type":"PostalAddress","streetAddress":"Meller Straße 17","addressLocality":"Bissendorf","postalCode":"49143","addressCountry":"DE"},"logo":{"@id":"https://tobbli.com/#logo"}},{"@id":"https://tobbli.com/en/support/messages#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","name":"Home","item":"https://tobbli.com/en","position":1},{"@type":"ListItem","name":"Support","item":"https://tobbli.com/en/support","position":2},{"@type":"ListItem","name":"Messages","position":3}]},{"@id":"https://tobbli.com/en/support/messages#howto","@type":"HowTo","description":"Messages sits next to Clients. A conversation has a subject and belongs to one client. The client reads and replies in the portal.","inLanguage":"en","name":"Messages","image":{"@id":"https://tobbli.com/#/schema/image/1"},"mainEntityOfPage":{"@id":"https://tobbli.com/en/support/messages#webpage"},"step":[{"@type":"HowToStep","name":"Open Messages, or the tab on the client","text":"Messages in the sidebar lists every conversation. On a client, the Messages tab lists only theirs, titled by subject.","position":1},{"@type":"HowToStep","name":"Start a conversation with a subject","text":"Choose New, pick the client if you are in the inbox, write a subject and the first message, then start. The subject is the title the client sees.","position":2},{"@type":"HowToStep","name":"Reply in the thread","text":"Open the conversation and send from the composer. Your lines are marked You. Theirs use the client name.","position":3},{"@type":"HowToStep","name":"Watch the unread count and the bell","text":"A new client message increments the sidebar count and adds a notification. Opening the thread clears the unread count for that conversation. Open the notification to jump to it.","position":4}]},{"@id":"https://tobbli.com/#logo","@type":"ImageObject","caption":"tobbli","contentUrl":"https://tobbli.com/tobbli-logo.png","inLanguage":"en","url":"https://tobbli.com/tobbli-logo.png"},{"@id":"https://tobbli.com/#/schema/image/1","@type":"ImageObject","contentUrl":"https://tobbli.com/_og/s/o_09a22ed041e85203.png","inLanguage":"en","url":"https://tobbli.com/_og/s/o_09a22ed041e85203.png"}]} ``` ## Sitemap See the full [sitemap](https://tobbli.com/sitemap.md) for all pages.