FAQ
Frequently asked questions
Short answers. For the full walkthrough of a feature, open the matching support guide.
Getting started
How do I create my first invoice?
Add your studio details and a client, then open the invoice editor from Documents. Pick the client, add line items, choose a template and language, and send. The live preview shows exactly what your client will receive.
Can I import my existing clients?
Yes. Bring clients and catalog items in from CSV or Excel, or add them one at a time. Address, VAT ID, and locale then flow onto every future document.
Is tobbli suitable for freelancers and small teams?
Yes. tobbli is built for independent professionals and studios who want tidy invoicing, time, projects, expenses, and a client portal in one place.
Billing & documents
How do I correct an invoice I already sent?
Sent invoices lock so your records stay trustworthy. Issue a credit note that references the original — quantities and totals stay consistent.
Which tax modes are supported?
Standard VAT, Kleinunternehmer (§ 19 UStG), and reverse charge. Set your default once; override it per client. ZUGFeRD and XRechnung are available when you send.
Can I send documents in more than one language?
Yes. The app and the PDF run in ten languages, with nine currencies. Set language and currency per document; the template follows.
Studio workspace
How do I turn tracked time into an invoice?
Start a timer on a project, stop it, and turn unbilled hours into invoice line items without retyping the week.
How do projects relate to invoices?
Tie time, expenses, and documents to a client project so the rollup is ready when you bill.
Can I rebill expenses to a client?
Log the cost, attach the receipt, and keep billable expenses ready to put on the next invoice. Recurring studio costs can post themselves.
How do I invite a client to the portal?
Turn on portal access from the client record. They get their own sign-in to review invoices, accept quotes, and upload files.
How do boards work?
Open Boards, create a board, and add tasks to columns. Drag a card when the work moves. A board can stay standalone or connect to a project. Moving a card to Done does not send an invoice — billing still happens in Documents.
What does the calendar show?
Invoices, quotes, and credit notes on the day they were sent, are scheduled to send, or are due. Filter by type, pick a day for the list. Cancelled documents stay off the grid. Due chips are distinct from send chips.
Account & data
Where is my data stored?
tobbli is designed and built in Germany and hosted in Europe. You can export your data at any time.
How do I export my data?
From your workspace settings you can export your documents and records so you always keep your own copy.
How do I cancel my subscription?
Manage or cancel your plan anytime from billing in account settings. Your data stays exportable before and after.
Still need a hand?
Talk to a human
Can't find what you need? Send us a message and we'll get back to you within one business day. We're a small European team and we read every message.