Support
Billing & your account
This is your tobbli plan, not the invoices you send to clients. Upgrade, cancel, and export live in account settings.
- 1
Open billing in account settings
Plan changes happen in account settings, not on a client invoice. That is where you see the current plan and the upgrade.
- 2
Upgrade when you need the paid ceiling
The free workspace is meant to start without a card. Upgrade from billing when you need the higher limits — catalog size, automations, and the rest of the paid set as shown on pricing.
- 3
Cancel from the same place
Cancel anytime from billing in account settings. There is no separate “please delete me” form for a normal plan change.
- 4
Export before you walk away
Export documents and records from workspace settings while you still have access. Your data stays exportable before and after a cancel; do the download while you remember where everything is.
Your tobbli bill versus client invoices
Invoices you send to clients live under Documents. The subscription for tobbli itself is only in account billing. Mixing those two in support mail slows everyone down — say which one you mean.
What remains after you cancel
Cancel stops the plan; it is not an instant wipe. Export first if you need a copy. For deletion or a privacy request, use the privacy address — billing cancel is not the same as a data-deletion request.