Support
Data och integritet
tobbli is designed and built in Germany and hosted in Europe. This page is how to export your data and how to reach us for deletion or privacy questions.
- 1
Know where the workspace lives
Hosting is in Europe. The product is designed in Germany. That is the default story — we do not run a US-only copy of your invoices.
- 2
Export from workspace settings
Use the export in settings to take documents and records with you. Do this anytime, not only when you leave. Keep the file; tobbli is not your only archive.
- 3
Write to the privacy address for export, deletion, or access questions
Use privacy@tobbli.com for data export help, deletion, and privacy questions. Use support@tobbli.com for how the product works. Splitting those inboxes keeps requests from sitting behind a billing thread.
- 4
Say which workspace and what you need
Include the account email and whether you want an export, a deletion, or a clarification. We are a small team; a precise request is answered faster than a vague “GDPR” with no action.
Portal users versus your export
A client in the portal sees their documents, not your full workspace. Your export is the studio copy. If a client asks for their data, that is a different request — tell us who is asking and what they should receive.
Cancel is not deletion
Ending the subscription in billing does not by itself complete a deletion request. If you need the workspace removed, say so on the privacy address after you have the export you need.